Security Obligations

All payment terminals MUST be placed in the care of trusted individuals. Once the terminal is in the hands of a trusted person, they are responsible for ensuring:
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> The Terminal is kept in a safe location at all times
> When stored, the terminal is re-charged and locked in a safe place
> Ensure that no unauthorized tampering of the Terminal occurs
> Ensures no disassembly of the Terminal occurs

The trusted person must inspect the terminal before trading each day to ensure the device has not been tampered with. Remove any accessories attached to the terminal to allow for a thorough inspection. There should be no modifications, openings or labels pasted onto the terminal.

If someone arrives on site to inspect or maintain a Quest Payment terminal, the following procedure should be followed:

Devices requiring repair are to be returned to the Quest Repair Centre. During the repair process Quest will ensure that all bank keys are removed from the device.

Customer should log onto their CloudEFTPOS account and immediately 'block' terminal when they become aware that it is stolen or missing. If terminal is located, contact Quest Support to unlock support@questps.com.au

At end of life, your Quest Payment terminal must be returned to Quest Payment Systems for secure disposal. Payment terminals contain sensitive bank details. Contact Quest support to arrange for your terminal to be returned, and disposed of securely and environmentally.

Send hardware returns to: